Tipology

I looked this word up in the online dictionary and couldn’t find it. So I don’t know if it is a real word but I would like to use it to illustrate my thoughts for the day. I just got home from a great training session in Kansas. I have been doing some training as of late on the personality traits. I have gleaned my material from various sources and used a bunch of my own concepts.

We have been diving into the four basic personality traits for the most part in an effort to help the leaders understand each other. We have been learning about each one’s particular strengths and weaknesses. While on this last trip I was training on the subject and the thought occurred to me about tipping. And when I brought up the subject it turned into a wonderful dialogue between all of us. I call it tipology, the art of learning your nature and characteristics by how you view participate in tipping people.

Tipology is the awareness and study of how people tip wait staff etc. There are so many opportunities to tip these days. We tip the pizza delivery person, even though there is a surcharge added to the bill for delivery. We tip wait staff at restaurants. People at hotels, maids, paper boys, mailman, and even the luggage handlers at the curbside check-in. I suppose most of our tipping is sort of passed down to us somehow. Maybe our culture tells us it’s the right thing to do. Maybe with others we once had those jobs, and or feel compelled to tip and say thank you. In any case it is a part of the fabric of our lives nowadays. It’s not always easy to know how much, and or who to even tip to?

What I found in my training session was an amazing concept. Tipology revealed to me that most of us haven’t been trained in tipping, but we rely upon our nature and or personality traits to guide us.

I struggle at times traveling or on vacation. There are so many opportunities to tip. Do I tip the valet? When I sit at the bar at an airport because there are no tables, do I tip the person when I just order a soft drink? My wife always tips the maids when we leave hotels, mostly because when she was first in college she worked as one and knows how hard and unthankful that job can be. I have been tipping my curbside friends for over 11 years now. They have become friends of sorts. We know each other by first name, and have had loads of conversations about life and family. But now the airlines charge for using their services. Not only do you have pay for your luggage to fly, but curbside also cost a couple of dollars a bag now. So what I do is tip above that because of our friendship. I can’t tell you of all of the benefits they have helped me in getting my luggage onboard.

Here is just a snippet of what we discovered during the training session. I have a basic rubric for processing personality training. I like to use the DISC method for detailing the unique qualities and personality traits. It’s easier to understand, and to explain.

1. Passive reserved – Task Oriented People ( We call these the C’s)
2. Aggressive outgoing – People Oriented People ( We call these the I’s)
3. Passive reserved – People Oriented People (We call these the S’s)
4. Aggressive outgoing – Task Oriented People (We call these the D’s)

Tipology went like this:

I presented the question to the group; ‘What is your philosophy on tipping wait staff?’ Everyone answered the question from their personality point of view without even knowing what they were doing! This first model is strictly based upon acceptable service. Meaning at their core if the service was fine then these would be the motivating factors in deciding how much to tip. We will get into the other scenarios later.

1. The C group of people are called C which stands for committed, calculating, conservative. This group viewed how much to tip based primarily by the protocol and the exact percentage. This group tends to go by the rules because they are safe and takes all the relational and emotion out of the decision on how much to tip. These people are the ones that use the tip app or calculator on their phones. So the C’s feel safer in tipping within the guidelines. They should tell the wait staff upfront, “I’m only going by the guidelines so chit-chat isn’t going to help your cause here sorry it’s not personal!” This group tips with their mind engaged.

2. The I group is another animal all together. Actually if you look at the rubric the I’s and C’s are polar opposites. The C’s live in the world of boundaries, numbers, procedures and guidelines. The I’s not so much. The I means inspirational, Influential, Impulsive. This person abandons form and rule for the love of people. This group never met a stranger! So in response to how much they would tip it was based solely upon the connection they made with their wait staff. I realized this group would tip higher, and would overlook the service all together. The I’s say, “wow I really like our waitress she’s nice”, when she walks away. Guess what she is going to get a 20 percent plus tip I would guess. This group would tip based upon how much fun they had.

3. The S group is passive people group. The S is for Steady, Stable, Sensitive, Supportive, and Submissive. Belive me I am very familiar with this group. It’s the group that you should never ask, “Where would you like to eat?” This group is sensitive to others plight, and thinks of the big picture. So they would tend to tip bigger than required, whether they made connection or not. It wouldn’t even matter if the order was totally blown, and the wrong food was ordered. They would not complain, and or send food back. But would still tip. This group is very conscience of the fact that this wait staff is only getting like two or three dollars an hour, and tips is how they survive. They also think about them as mothers and or students with responsibilities at home. The S’s can not see the big picture. This group tends to tip with heart in mind.

4. Last and not least the D group. The D is for Dominant, Driven, Direct, and Decisive. This people group tends to be only 10% of the population. In their weak state they can have a huge ego. This is the aggressive task group. So quite naturally the person or wait staff’s personal connection isn’t that important. To a high D it’s expected! Contrary to the I it’s a great pleasure. The D tends to be influenced solely upon performance. Did the wait staff perform the task of serving us from start to finish in the reasonably required time frame. Oh yeah the D’s make all the rules for the times as well. The friendliness of the wait staff and the quality of the food, the timeliness are all factors. The D will take all of these into consideration when deciding how much to tip. For them it’s like an evaluation. And believe me they would NEVER give their hard-earned money to people who can’t perform to their liking. This group tends to tip solely upon the performance of the task.

I asked a High D to explain their process of thinking further at the break. He said well when I go to a restaurant I have determined how much percentage I intend to give. And he put his hand sideways in front of us like this is the bar. The then explains to me that everything the wait staff does performance wise determines if she gets the whole amount. Like for instance if the drinks weren’t filled in a timely fashion, or he felt ignored, then he would like dock her tip. So I asked him, “Is there any way for the wait staff to increase the amount or raise the bar?” He looks at me puzzled like, ‘NO!’ I found this amazing stuff. To be fair he started his bar out high like 20 percent. And he always tips even if the performance gets an F.

So I have to tell you I was honored to hear these stories. It was quite enlightening and totally drove the point home with me about the personality training. One thing I was pleased with is all 30 people or so said they always tip no matter the bottom line motivation.

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About markmarshall89

I am a prophetic, phylosopher, poet, song writer, contemplater, and lover of life and all things...On a 30 year plus journey to discover and manifest the Real me!
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One Response to Tipology

  1. anjjela says:

    Well, I am definitely an I. LOL

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