The opportunity to be the Hero for your organization is a gift. There are so many wonderful things that can come out of crisis management if handled correctly. One of the greatest is the opportunity to unveil the HERO inside of you.
If you contact any leader at about anytime of the day they will most likely be busy, on the phone, in a meeting, or Putting Out Fires. These are planning and maintenance terms. The mundane meetings, and putting out fires routines hardly tap into the greatness of your leadership; but a necessary thing. You can not mistake putting out fires, (problem solving, people solving etc) with a real crisis. Its like comparing a spring shower to a tsunami.
Putting out fires, and problem solving probably wont win any awards it has become the norm for leadership. But to find yourself in a crisis for your organization now there is a time for you to be viewed as a real leader, and become a HERO, and larger than life! A hero is defined by someone who has courage and becomes admired for his bravery.
1. a man of distinguished courage or ability, admired for his brave deeds and noble qualities.
2. a person who, in the opinion of others, has heroic qualities or has performed a heroic act and is regarded as a model or ideal: He was a local hero when he saved the drowning child.
3. the principal male character in a story, play, film, etc.
4. Classical Mythology .
a. a being of godlike prowess and beneficence who often came to be honored as a divinity.
b. (in the Homeric period) a warrior-chieftain of special strength, courage, or ability.
c. (in later antiquity) an immortal being; demigod.
The Heros never reveal their true identity until there is a crisis. Even in your Leadership you will discover the greatness that is in you during a crisis moment. Conflict and struggles don’t necessarily create character and leadership, but it ALWAYS reveals it. When an unexpected event happens within your organization you have a great opportunity to fear or to have faith. To fold and do damage control, or to face the crisis with an open mind and find the courage to find resolve. The Chinese word for crisis; wēijī; Wade–Giles: wei-chi) is frequently invoked in motivational speaking along with the fallacious statement that the two characters it is composed of represent “danger” and “opportunity.” While some may say this is a fallacious statement, I still think there is merit to it. I have been considering for a while now that crisis is an opportunity for change.
A crisis (plural: “crises”; adjectival form: “critical”) (from the Greek krisis) is any unstable and dangerous social situation regarding economic, military, personal, political, or societal affairs, especially one involving an impending abrupt change. More loosely, it is a term meaning ‘a testing time’ or ’emergency event’.
Crisis has four defining characteristics. Seeger, Sellnow and Ulmer explain that crises are “specific, unexpected, and non-routine events or series of events that [create] high levels of uncertainty and threat or perceived threat to an organization’s high priority goals.” Thus the first three characteristics are that the event is 1. unexpected (i.e., a surprise), 2. creates uncertainty, and 3. is seen as a threat to important goals. Venette argues that “crisis is a process of transformation where the old system can no longer be maintained.” Therefore the fourth defining quality is the need for change. If change is not needed, the event could more accurately be described as a failure.
One of the greatest things that is going to happen if you step into the hero role during your time of crisis, you will re-focus the whole organization, rekindle the vision, and you will WIN OVER THE CRITICS! The critics in our businesses, churches, society are alive and well! They are like a nagging wound that won’t heal, and sometimes become a cancer that just eats away at the life of the organization. For the most part these critics are people who have influence but not in a leadership position. These are the most dangerous kind of people because they have no direct accountability for their attitudes and actions. In all my years of working in our great country, and being involved in church life and leadership I have seen first hand all of the critics. From the guys on the factory line that have influence, but no leadership or managerial position, to just a nobody on the street; the idea of being a critic has become a popular hobby and vocation for some!
Nothing like hearing the ‘how to’ from the person who has never done! If you enter the crisis and re-establish the organization goals and values, appeal to the hearts and touch the souls of the people YOU WILL WIN OVER THE CRITICS in your organization! Many of our forefathers of the faith encounter this very event; Moses, Joshua, David, and Paul, and Jesus had to have the Hero come to light through crisis. In each instance they won over the critics, and or removed the Absalom attitude from the organization.
I saw this first hand last night. In light of the tragedy in Tucson AR. the shooting of the congresswoman and the innocent people. This is a tragedy and a crisis in our country. President Obama actually went to the gathering to speak to the crisis. I’m not saying he was a hero, but he had courage and bravery to appeal to the love of our country and to re-establish our values, and our we can spirit! He actually won over a lot of critics. I of course appreciate all of our leaders and love them since my faith in God tells me that He is in control. But I have a lot of my christian friends especially, that are huge critics of this administration. I won’t digress here about how I don’t understand where they get the right as believers especially to be so slanderous against a leader of the people. But I got on Facebook this morning and saw almost all of my christian friends that are so anti Obama singing his praises!
What happened? Why the change of heart? Simple; he stood up as a leader in a time of crises and showed bravery, and appealed to the heart and soul of a people and re-established the values of our country. And yes for at least a day, (until some of the media slander starts back up) won over even his critics.
My friend you can do the same! Use the crisis moments in your organization to be an opportunity instead of a dangerous drudgery! Let the HERO inside of you come out and become larger than life!